Taylor Wagner

Optimized Large Language Model (LLM) performance by contributing to human-in-the-loop learning pipelines, enhancing model accuracy and responsiveness.

Delivered high-quality data annotations for Natural Language Processing (NLP) tasks, directly supporting the development and refinement of advanced AI systems.

Conducted in-depth research and factuality assessments of AI-generated text, ensuring model reliability and compliance with project guidelines and ethical standards.

Designed and implemented comprehensive system prompts, rubrics, and guidelines, significantly boosting AI model recall and ensuring consistent, high-quality execution of instructions.

Managed over 50 daily client and partner inquiries across multiple channels (tickets, calls, emails), achieving timely issue resolution and maintaining high satisfaction levels.

Analyzed support ticket data through regular assessments to extract actionable insights, directly informing improvements in customer satisfaction and retention strategies.

Co-developed and implemented new training programs and Standard Operating Procedures (SOPs), significantly enhancing team alignment and operational efficiency.

Coordinated end-to-end management for over 125 residential properties, maintaining a 98% occupancy rate through meticulous oversight of accounting, leasing, maintenance, and quality assurance.

Managed financial performance by generating comprehensive reports and revenue projections, aligning operations with client budget requirements and identifying new investment opportunities.

Implemented innovative payment solutions and facilitated access to financial assistance programs, achieving a 30% reduction in evictions and significantly enhancing tenant retention.